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Call Centre to Embassies Platform

An application connecting a government call centre with Libyan embassies worldwide — Twilio for voice, websockets for live chat.

Completed
Employer-owned — source not public

Built with

PHP JavaScript Laravel MySQL

Citizens abroad reach a single call centre; their case belongs to whichever embassy covers them. The platform routes both the call and the conversation to the right place, and keeps the history attached to the case rather than to whoever happened to answer.

Voice runs through Twilio and the chat over websockets, which means two very different failure modes — a dropped call and a dropped socket — had to degrade in ways an operator could actually recover from.

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